Customer Assistance

The Payment Assistance for Gas and Electric (PAGE) Program provides relief on natural gas and electric bills for low- to moderate-income New Jersey households that are past due on their utility bills and are experiencing a temporary financial crisis. Eligible applicants cannot be receiving or be eligible for a Universal Service Fund (USF) benefit or a Low Income Home Energy Assistance Program (LIHEAP) benefit. For a list of eligibility requirements for these programs and to apply online, visit njpoweron.com. If you have questions, please call (732) 982-8710.

PAGE is administered by the Affordable Housing Alliance.

Comfort Partners is an energy saving and education program that directly installs energy savings measures FREE of charge for qualified low-income customers. Call 1-800-915-8309 or visit www.njcleanenergy.com/CP (electric or gas heat only) to learn more.

Comfort Partners is sponsored by NJBPU’s New Jersey Clean Energy Program™.

The Low Income Home Energy Assistance Program (LIHEAP) helps New Jersey households pay for heating costs and certain medically-necessary cooling expenses. Renters who have their heating costs included in their rent may also qualify. Applications for LIHEAP are accepted from October 1, 2020 through June 30, 2021. To print applications, review eligibility requirements, locate your county application agency, visit www.energyassistance.nj.gov or call 1-800-510-3102. You can email completed USF/LIHEAP applications and supporting documentation to USFHEA-application@dca.nj.gov. You can apply for LIHEAP online starting October 1, 2020 at: www.energyassistance.nj.gov.

LIHEAP is administered by the New Jersey Department of Community Affairs. 

The Universal Service Fund (USF) helps make energy bills more affordable for qualifying households whose annual household income is at or below 185% of the Federal Poverty Level. The program was designed so that households most in need receive the highest benefit, by using a "percentage of income" formula. Benefits appear as a credit on the household electric and/or gas bill (capped at $1,800 per year). Completed USF/LIHEAP applications and supporting documentation may be emailed to USFHEA-application@dca.nj.gov. Click here to print USF applications, review eligibility requirements, and locate your county application agency. You can apply online for USF starting October 1, 2020, at www.energyassistance.nj.gov or call toll free 1-866-240-1347 for more information.

Fresh Start: Fresh Start allows eligible New Jersey households participating in USF for the first time to earn forgiveness for pre-existing arrearages by making full, on-time payments for 12 months. You cannot apply for Fresh Start, but if you are eligible you will be enrolled by your utility company and receive information about the program in the mail.

USF is administered by the Department of Community Affairs.

The Winter Termination Program protects specific categories of customers from having their gas or electric shut off between November 15 and March 15 of each year. Those enrolled in certain other programs (including Supplemental Security Income, Temporary Assistance to Needy Families, USF, and Lifeline) are protected by the Winter Termination Program. An additional “catch-all” category is also included for those who are unable to pay their utility bills because of circumstances beyond their control, such as unemployment or illness. For more information about the Winter Termination Program, call 1-800-624-0241.

The Winter Termination Program is administered by NJBPU. 

Lifeline provides an annual energy benefit to qualified seniors and the disabled. The benefit can help eligible homeowners and renters with electric and/or natural gas costs. You can apply for Lifeline by using the NJSave application, available at www.aging.nj.gov. For more information about Lifeline, call 1-800-792-9745, or click here. 

Lifeline is administered by the New Jersey Department of Human Services (DHS).

NJ SHARES is a non-profit organization that provides assistance to income-eligible New Jersey households for paying their energy, telephone, broadband (internet), and water bills. Applications for NJ SHARES grants can be made at any of the more than 270 participating social service agencies throughout the state. For more information, call 1-866-657-4273 or visit www.njshares.org.