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New Jersey COVID-19 Resources
NEW: Download New Jersey's COVID Alert NJ exposure notification app, a free and secure mobile app that anonymously alerts users if they have been in close contact with someone who has tested positive for COVID-19. Add your phone to the fight. Help protect yourself and your family while ensuring your privacy.

 

For resources and updates about New Jersey’s response to COVID-19, visit the COVID-19 Information Hub. New Jersey also has a COVID-19 Hotline staffed by trained healthcare professionals who are standing by to answer your questions, 24 hours a day/ 7 days a week:

  • Visit nj.gov/health
  • Call: 2-1-1
  • Call toll-free: 1-800-962-1253
  • Text: NJCOVID to 898-211

 

Utility Company Issues
If you’re experiencing a utility service shutoff or have another issue with your utility, contact the company first. If your utility company doesn’t resolve your issue, contact our Customer Assistance team by filling out this online formYou can also call (800) 624-0241. You will be prompted to leave a voicemail, and a member of our Customer Assistance team will return your call.

 

Utility Bill Financial Assistance
For help paying your utility bills during this difficult time, there are many program options. Click here to learn more.

 

Food Assistance
Residents who need food assistance can apply for the NJ Supplemental Nutrition Assistance Program (NJ SNAP) online at www.NJHelps.org. Details on enhanced NJ SNAP benefits during the COVID-19 crisis can be found here, and more information is on the New Jersey COVID-19 Information Hub

 

NJBPU and Utilities Respond to COVID-19
Due to the coronavirus pandemic, all New Jersey Internet providers and gas, electric, and water utilities have suspended service shutoffs, and on October 15, Governor Murphy announced that this suspension has been extended for a second time, to at least March 15, 2021 for residential utility customers. The Governor's Executive Order also prevents cable and telecommunications services from disconnecting residential Internet services through November 15, 2020, with special protections for homes with school-age children.

 

Although service shutoffs are suspended, customers should make payments toward their utility bills if they can. Customers who need payment assistance should contact their utility as soon as possible to explore enrolling in a Deferred Payment Agreement (DPA), and to learn what other assistance might be available. They can also check NJBPU’s “Assistance Programs” page for information about State programs. 

 

Many utilities have closed walk-in payments centers to support social distancing, while offering alternative payment options. Find out details by contacting your utility company.

 

For additional FAQs about NJBPU's processes during the COVID-19 statewide response, click here.

 

NJBPU has taken several other actions to issue guidance to the utility companies during the State of Emergency and Public Health Emergency:

 

NJBPU Agency Staff During COVID-19
As of March 17, 2020, NJBPU staff are working remotely due to the COVID-19 statewide response, and are regularly checking email and voicemails to continue the agency’s daily operations during this time.

 

To receive email updates from NJBPU, sign up here. You can also follow us on social media:

 

 

 

Utility Scam Awareness
Instances of fraud spike during a crisis, but you can protect yourself. Be on the lookout for scammers posing as government officials or utility representatives and threatening service interruptions. When in doubt, call your utility company or NJBPU’s Customer Assistance team to report any suspicious activity.

 

2020 NJ Clean Energy Conference
On March 11, NJBPU postponed the NJ Clean Energy Conference originally scheduled for April 6-7, 2020, as the health and safety of our attendees is our top priority. We plan to reschedule the conference and appreciate your patience as we confirm and communicate updated details. Check back regularly to the conference website or sign up for email updates.