Translator Disclaimers
The Board of Public Utilities regulates utility service for commercial and industrial (nonresidential customers) ratepayers. These services include electric, natural gas, telephone, cable, and water service. The law requires the Board to ensure safe, reliable, and proper utility services at reasonable rates for customers in New Jersey.  

Find your local utility here


Customer bill of rights

Rate Counsel Consumer Assistance Handbook

The Board monitors federal transmission issues and regulates distribution of energy to residents and businesses. To further advance our mission, the Board oversees the Clean Energy Program and other initiatives to help increase energy efficiency, deploy renewable sources of power, and manage energy costs.

New Jersey deregulated power generation in 1999. Since that time customers have had the ability to shop for their energy supplier. The Board oversees an annual energy auction (Basic Generation Service-BGS) that provides default service if a ratepayer chooses not to shop. Utility companies still have a monopoly over the delivery of power (distribution), which is why utilities are still regulated by the Board.

Today, consumers have even more options with the evolution of renewable power, energy efficiency programs, and smart technology. Both the office of Clean Energy and the BPU Business Ombudsperson provide assistance and advice to help commercial and industrial customers manage their energy costs.


How to read your electric bill

Find your local electric company 

Third Party Supply basics 

Natural Gas
Natural Gas is an important part of the energy portfolio in New Jersey. The natural gas industry is a complex network of companies that produce, transport, and distribute natural gas. In New Jersey, more than 2.9 million customers use natural gas. The BPU oversees more than 35,000 miles of distribution lines, which provide natural gas to individual users, as well as more than 1500 miles of transmission lines. Natural gas customers in New Jersey can choose which company they want to provide their natural gas service.


The Board of Public Utilities regulates South Jersey Gas, New Jersey Natural Gas, PSE&G, and Elizabethtown Gas. While customers can shop for the supply, these companies have a monopoly on the transmission and delivery system so they fall under the Board’s regulatory review.


How to read your natural gas bill

Telephone and Cable
Recognizing that technology evolves, in September of 2015, the Division of Telecommunications consolidated with the Office of Cable Television to form the Office of Cable Television and Telecommunications in recognition of the continued convergence of technologies such as voice, data and video services.


The consolidation has streamlined operations and brought unique synergies that allow the newly formed Office to identify opportunities and meet consumer and industry needs more rapidly. Additionally, the Office monitors industry developments at the federal level and participates in forums at both the local and national level to proactively advocate New Jersey positions and interests.


Telephone providers in NJ

The Division of Water oversees the regulation of approximately 45 investor owned water and wastewater utilities.  The Division handles service quality, conservation and tariff issues.